Skip to main Content

Administering Cisco Contact Center Enterprise

The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

Delivery Format

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

7 courses found

    • Delivery Format: Public Classroom
    • Date 07-10 July, 2024
    • Location: Riyadh
    Please call
    Request Space
    • Delivery Format: Virtual Learning
    • Date 18-21 August, 2024
    • Location: Virtual
    Please call
    • Delivery Format: Public Classroom
    • Date 06-09 October, 2024
    • Location: Riyadh
    Please call
    Request Space
    • Delivery Format: Virtual Learning
    • Date 17-20 November, 2024
    • Location: Virtual
    Please call
    Request Space

Request a date or location for this course

Dates in Other Countries